Dispatch is available in the building 24 hours a day, seven days a week to handle emergency transport needs and coordinate services. Our call representatives are available Monday through Saturday to assist with scheduling, answer questions, and provide quotes for your transportation needs.

Ride N Safe drivers are on the road seven days a week from 4:00 am to midnight, ensuring we can accommodate early morning medical appointments, evening discharges, and everything in between. Please note that our Waco service area operates on slightly different hours - we encourage you to call (817) 778-9747 to confirm availability for your specific location and needs.

Our rates vary based on several factors including the type of transportation needed (ambulatory walk-on assist, wheelchair, or reclining stretcher-chair), the total distance traveled, and the time of service. We pride ourselves on offering cost-effective solutions compared to emergency ambulance services while maintaining the highest standards of care and reliability.

For a free, no-obligation quote tailored to your specific transportation needs, please call us at (817) 778-9747 or toll-free at (844) 573-9346. Our representatives will gather information about your transport requirements and provide transparent pricing. We also offer discounts for veterans and early payment options for healthcare facilities.

Yes! We understand the importance of having a familiar face during medical transportation, which is why we provide complimentary space for one family member, caregiver, or personal attendant to accompany the patient at no extra charge. This ride-along option is available in all our vehicles as seating permits, ensuring your loved one has the emotional support they need during their journey.

No, we currently operate as a private pay service only. Unlike emergency ambulance services, non-emergency medical transportation is typically not covered by private insurance, Medicare, or Medicaid for individual patients. However, many healthcare facilities, assisted living centers, and skilled nursing homes include our transportation services as part of their care packages.

We recommend checking with your facility to see if they cover transportation costs. To help make our services more accessible, we accept exact cash or credit card payments from individuals, and we offer special discounts for veterans.

We ask that you schedule transportation 24-48 hours in advance to ensure we can accommodate your requested time and have the appropriate vehicle and trained driver available for your specific needs. This advance notice is especially important for early morning appointments (before 10:00 am), which must be scheduled no later than Friday morning for the following week.

While we occasionally have availability for same-day transports, our schedule tends to fill quickly due to high demand from healthcare facilities and regular dialysis patients. For urgent same-day needs, please call us as early as possible at (817) 778-9747, and we'll do our best to accommodate your request based on current availability.

Ride N Safe Medical Transport proudly serves 22 counties across North and Central Texas, covering over 18,154 square miles. Our comprehensive service area includes three main regions: the Fort Worth area (Tarrant, Hood, Johnson, Parker, Ellis, Erath, Palo Pinto, and Somervell counties), the Denton area (Collin, Dallas, Denton, and Wise counties), and the Waco area (Bell, Bosque, Brown, Comanche, Coryell, Falls, Hamilton, Hill, Limestone, and McLennan counties).

We regularly cross county lines when transporting patients between healthcare facilities, and with advance notice, we can accommodate regional and even out-of-state transports. Whether you need transportation within your local community or to a specialized medical facility in another city, our experienced drivers are familiar with the routes and facilities throughout our service area.

Yes! Every Ride N Safe van is equipped with oxygen tanks to support passengers who require supplemental oxygen during transit. Our dispatch team carefully calculates the liters-per-minute needs based on your specific requirements and transport duration to ensure safe, uninterrupted oxygen supply throughout your journey.

This feature is particularly important for patients with COPD, heart conditions, or other respiratory needs who require continuous oxygen support while traveling to and from medical appointments.

Yes, we specialize in bariatric transportation and can safely accommodate passengers weighing up to 450 pounds. Our specially-modified ADA-compliant vans feature reinforced equipment, wider doorways, and heavy-duty wheelchair lifts designed specifically for bariatric patients. Our trained drivers understand the unique needs and dignity considerations for bariatric transport, ensuring a comfortable and respectful experience from pickup to destination.

Yes! We offer long-distance medical transportation services throughout Texas and to neighboring states including Oklahoma, New Mexico, Louisiana, Mississippi, Alabama, Missouri, Kentucky, and Pennsylvania. Whether you need to bring a family member home from an out-of-state rehabilitation facility or transport them to a specialized treatment center, we can arrange safe, comfortable transportation with our reclining wheelchair options for maximum comfort during extended trips.

Long-distance transport quotes are based on total mileage, passenger needs, and any special accommodations required. Please call our account representatives at (817) 778-9747 with as much advance notice as possible so we can properly coordinate the journey, including planning for rest stops, driver changes if needed, and ensuring adequate medical supplies for the duration of the trip.

Yes, Ride N Safe provides comprehensive door-to-door and bed-to-bed service for all mobility levels, including completely bed-bound patients. Our professionally trained drivers, many with backgrounds as EMTs, paramedics, or CNAs, will enter your home or facility, assist with safe transfers using proper lifting techniques, and ensure the patient is comfortably positioned in our reclining stretcher-chair for transport.

We handle all aspects of the transfer with dignity and care, understanding that bed-bound patients require extra attention and gentle handling.

Upon arrival at the destination, we don't simply drop patients off - we assist them all the way inside to their specific destination, whether that's a hospital bed, examination room, or back to their room in a care facility. This complete bed-to-bed service provides peace of mind for families and ensures continuity of care throughout the entire transport process.