WHO WE ARE
Who We Are
Since 2007, Ride N Safe has been dedicated to providing safe, reliable, and compassionate non-emergency medical transportation across Texas. Our mission is simple: ensure that everyone can access the healthcare they need, when they need it.
Our Story
Founded in 2007 in Fort Worth, Texas, Ride N Safe Medical Transport began with a simple observation: too many people were missing critical medical appointments because they lacked reliable transportation. We saw an opportunity to make a real difference in our community.
What started as a small operation with just a few vehicles has grown into one of the most trusted NEMT providers in Texas, serving 22 counties across the DFW metroplex, Denton region, and Central Texas. Throughout our growth, we've never lost sight of our core mission: treating every passenger with dignity, respect, and compassion.
Today, we're proud to serve hospitals, dialysis centers, skilled nursing facilities, hospice organizations, and individual patients throughout our service area. Our reputation for reliability, professionalism, and genuine care has made us the preferred choice for medical transportation.
Our Mission
To provide safe, reliable, and compassionate non-emergency medical transportation that ensures every individual can access the healthcare services they need to maintain their health and wellbeing.
Our Vision
To be the most trusted and respected medical transportation provider in Texas, known for our unwavering commitment to safety, reliability, and exceptional patient care.
Our Values
Compassion, Safety, Reliability, Respect, Excellence. These aren't just words to us — they guide every decision we make and every interaction we have with our passengers.
Our Core Values
These principles guide everything we do at Ride N Safe
Compassion First
We understand that medical transportation is often just one part of a challenging health journey. Every member of our team is trained to provide not just safe transport, but emotional support and genuine human connection. We treat every passenger as we would want our own family members to be treated.
Safety Without Compromise
Your safety is our top priority. From our meticulously maintained vehicles and GPS tracking to our extensively trained staff and strict safety protocols, we never cut corners. Our drivers undergo rigorous training and many are former EMTs with deep healthcare backgrounds.
Unwavering Reliability
Medical appointments can't wait. We take our responsibility to get you there on time seriously. Our commitment to punctuality, combined with our efficient dispatch systems, means you can count on us when it matters most.
Respect and Dignity
We honor the dignity of every person we serve. This means respecting your privacy, listening to your needs, accommodating your preferences, and always treating you with the courtesy and consideration you deserve.
Excellence in Service
Good enough isn't good enough. We continuously invest in training, technology, and processes to deliver exceptional service. From our modern ADA-compliant fleet to our responsive customer service, we strive for excellence in every detail.
Community Commitment
We're proud to be part of the Texas community. We actively support local healthcare initiatives, partner with community organizations, and work to make quality medical transportation accessible to all who need it.
Ride N Safe By the Numbers
Our commitment to excellence, measured
18+
Years Serving Texas
22
Counties Covered
18,154+
Square Miles of Coverage
99.2%
On-Time Rate
What Sets Us Apart
Experienced Healthcare Professionals
Many of our drivers are former EMTs, paramedics, and healthcare workers. This means they don't just drive — they understand medical terminology, recognize patient needs, and know how to respond appropriately in various situations.
Our staff receives ongoing training in patient care, safety protocols, hospice sensitivity, and customer service to ensure the highest quality of care.
Advanced Technology
We invest in technology that enhances safety and service. Our GPS fleet tracking system provides real-time vehicle monitoring, optimized routing, and allows us to keep you informed about your ride status.
Video surveillance in our vehicles provides an additional layer of security and accountability, ensuring both passenger and driver safety.
ADA-Compliant Fleet
Our modern fleet features ADA-compliant vehicles with hydraulic lifts, secure wheelchair tie-downs, climate control, and oxygen support capabilities. We accommodate patients up to 450 lbs with specialized bariatric equipment available.
All vehicles undergo regular maintenance and safety inspections to ensure they're always in top condition.
Comprehensive Service Network
We've built strong relationships with hospitals, dialysis centers, skilled nursing facilities, hospice organizations, and healthcare providers throughout our service area.
This network allows us to coordinate seamlessly with medical facilities and provide the most efficient, responsive service possible.
Certifications & Compliance
We maintain the highest standards of safety and compliance
ADA Compliant
All vehicles meet Americans with Disabilities Act requirements
DOT Certified
Department of Transportation certified and inspected
Licensed & Insured
Fully licensed and comprehensively insured
HIPAA Compliant
Strict patient privacy and data protection